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Specialist Support Engineer · Berlin

Daniele
Michelin

$  

For 18 years I have been keeping cloud platforms running — today I connect classic infrastructure with AI automation. I make systems reliable, and the people around them happy.

View projects CV (PDF) Contact ↓
Portrait of Daniele Michelin
online in Berlin
daniele@mikweb: ~/status
$ whoami
daniele.michelin — Specialist Support Engineer · Cloud Storage & Collaboration
 
$ systemctl status daniele-michelin
● daniele-michelin.service — active (running) · uptime 18+ years
cloud-storage [ OK ] ~15,000 Nextcloud instances at 2nd/3rd level
collaboration [ OK ] ~150,000 HiDrive users
identity         [ OK ] SAML · OIDC · M365
automation       [ OK ] Python · Bash · Docker · n8n
ai-lab           [ OK ] LLM · RAG · voice agents
 
$ cat next_task.txt
A new challenge where cloud and AI grow together.
 

Interactive terminal — type help or press ⌘K

01 · Numbers

Numbers that speak for themselves

18+
Years in cloud & support
~15.000
Nextcloud instances supported
~150.000
HiDrive users looked after
~200
Tickets per week
120+
Tools in my AI assistant

02 · Profile

From support ticket to AI automation.

I started at STRATO — today IONOS — in Customer Care back in 2008. Today I work as a Specialist Support Engineer at 2nd and 3rd level: where tickets end up once they stop being simple. My focus: Cloud Storage and Collaboration — Nextcloud, HiDrive, S3 Object Storage.

Along the way I built a second passion: AI that actually takes work off people's plates. I build RAG knowledge systems, run local language models and develop automations that give a full ticket board room to breathe again.

My belief: good technology is not the kind people talk about — it's the kind that simply runs. Preferably followed by a dry "it just works" from the other side.

Location
Berlin, Germany
Role
Specialist Support Engineer · STRATO / IONOS
Languages
Deutsch · Italiano · English
Focus
Cloud Storage · Collaboration · AI automation
Status
open to new opportunities

03 · Skills

What I keep running.

No buzzword bingo — these are the services I own every single day:

nextcloud.service running Enterprise-grade operation & troubleshooting — from sync conflicts to migrations.
hidrive.service running Sync & share for ~150,000 users: diagnosing failures, securing performance, recovering data.
storage.service running S3 Object Storage & storage systems: lifecycle, backups, data integrity.
identity.service running SAML, OIDC, M365: integrations, SSO failure patterns, access concepts.
automation.service running Python, Bash, Docker, n8n: from manual labour to stable pipelines.
ai.service running LocalAI, Whisper, RAG, agents: self-hosted AI that takes on real tasks.
PythonBashDockern8nNextcloudHiDriveS3SAML / OIDCLinuxPleskGitREST APIs

04 · Projects

Built because they didn't exist yet.

Selected projects from my workshop — all open source on GitHub.

jarvis

JavaScript

J.A.R.V.I.S.: my personal AI assistant with more than 120 tools — from calendar and research to deployments.

View on GitHub

LLM-Wiki

Python · JS

RAG knowledge system: ask questions of your own wikis and documents — answers with sources included.

View on GitHub

job-hunter

Swift

Self-hosted job application automation for macOS: find jobs, score them, track them — no spreadsheet chaos.

View on GitHub

zimage-turbo-pipeline

Python

AI pipeline for image and video assets: generated locally, post-processed automatically.

View on GitHub

acestudio-mac

Swift

Native macOS interface for local AI music production with ACE-Step.

View on GitHub

famiglia-os

HTML · JS

The digital home: calendars, tasks and family organisation in one place.

View on GitHub

05 · Lab

Work in progress — behind closed doors.

Not everything that runs shows up on GitHub. My own server is a playground, too. What's taking shape there right now:

Sofia

private repo
voice-agent

My personal voice agent: speech in, action out. LiveKit, local Whisper and TTS models, my own tools — fully self-hosted.

Knowledge Graph

private repo
knowledge-graph

Neo4j + RAG: I turn my own knowledge into a searchable graph — the answer to "where did I read that again?"

Autopilot

private repo
automation

n8n, monitoring, smart triggers: automations that keep my back free — from system alerts to the family calendar.

Media Studio

private repo
generative-media

A pipeline for AI images and videos: prompt in, finished asset out — on my own hardware, no external cloud.

Agent Office

work in progress
multi-agent

My office, staffed by agents: tasks in, results out — orchestration, memory and quality control on my own hardware.

The rest stays private — but that's exactly what I love talking about. Ask me.

06 · Career

18 years, one direction: reliable.

2001 – 2008

DHL — Logistics & Operations

Structure, pace, customer focus: the foundation for everything that followed.

2008

STRATO (now IONOS) — Customer Care

Entering the cloud world: hosting, domains and the first steps with sync & share.

2018 – today

Specialist Support Engineer — 2nd/3rd level

Cloud Storage & Collaboration: Nextcloud, HiDrive, S3 Object Storage. When things get complicated, I step in.

2023 – today

AI & Automation

LLMs, RAG, agents: I bring AI into daily work — mine and that of the systems I support.

07 · FAQ

Quick answers.

daniele@mikweb: ~ — man daniele-michelin
$ Who is Daniele Michelin?

Daniele Michelin is a Specialist Support Engineer at STRATO (IONOS Group) in Berlin. He has worked in cloud storage and collaboration at 2nd/3rd-level support for more than 18 years and builds his own AI and automation tools.

$ What does he specialise in?

Cloud storage & collaboration — managed Nextcloud (around 15,000 instances), HiDrive (around 150,000 users) and S3 object storage — plus identity (SAML, OIDC), root-cause analysis and escalation management. Tech stack: Python, Bash, Docker, n8n, LLMs and RAG.

$ Is he open to new opportunities?

Yes — roles where cloud infrastructure, technical support / customer engineering and AI automation meet, based in Berlin.

$ Which languages does he speak?

German, Italian and English.

$ What has he built?

Among others J.A.R.V.I.S. (a personal AI assistant with 120+ tools), LLM-Wiki (a RAG knowledge system with citations), job-hunter (job-application automation for macOS) and acestudio-mac (local AI music production). All open source on GitHub.

$ How can I contact him?

By e-mail at info@daniele-michelin.com, by phone on +49 160 7804710, via LinkedIn or the contact form on this page.

08 · Contact

Let's talk.

Open to new challenges in the cloud and AI space — or just a good conversation. I usually reply faster than a 1st-level ticket.

Write an email +49 160 7804710 LinkedIn GitHub
Status: open to new opportunities · Berlin