What the message looks like
Das WLAN trennt sich immer wieder, besonders in weiter entfernten Räumen oder zu bestimmten Zeiten.Common causes
- The signal is weak at the edge of range and fluctuates, so the device loses the connection.
- Interference on the channel in use, especially on 2.4 GHz, makes the connection drop now and then.
- The power-saving mode of the Wi-Fi adapter briefly switches the connection off on a laptop.
- The router has been running a long time without restart, is overheated or has outdated firmware.
- The device switches badly between 2.4 and 5 GHz or between router and repeater.
- Outdated or faulty Wi-Fi driver in the device.
Check
- Check when the router stops answering (Windows; on macOS/Linux use
-c 60instead of-n 60)ping -n 60 192.168.178.1 - Show signal strength, band and channel of the device
netsh wlan show interfaces - Create a report of Wi-Fi events (run as administrator)
netsh wlan show wlanreport - Show current IP settings and gateway
ipconfig /all - Check whether only Wi-Fi is affected: internet reachability
ping -n 20 8.8.8.8
Fix
- Note when and where it happens: only in one room, only one device, or all devices. This narrows the cause a lot.
- If all devices are affected, restart the router and check for firmware updates. Menu names differ by router.
- If only one device is affected, update the Wi-Fi driver and switch off power saving for the adapter in its device properties.
- Move closer to the router or improve its position. Walls and distance are the most common cause.
- With a lot of interference on 2.4 GHz, pick a fixed channel (1, 6 or 11) or use the 5 GHz band near the router.
- If drops are linked to a repeater, check where it sits. It should still get good reception from the router.
FAQ
Is a drop every few minutes normal?
No. Occasional glitches can happen, but regular drops almost always have a cause such as interference, signal or driver.
Should I restart the router regularly?
That is only a workaround. If a restart always helps, check the firmware and whether the router has good ventilation.