# Daniele Michelin — full profile

Canonical: https://daniele-michelin.com/ (DE) · https://daniele-michelin.com/en/ (EN) · https://daniele-michelin.com/it/ (IT)
Last updated: 2026-10-17

## Summary
Daniele Michelin is a Specialist Support Engineer at STRATO AG (IONOS Group) in Berlin, Germany. For more than 18 years he has kept cloud platforms running — today at 2nd/3rd level for cloud storage & collaboration products — and he combines classic infrastructure with AI automation. He handles around 200 tickets per week including bug tickets and customer escalations, and uses AI-assisted ticket triage in his daily work.

## Key facts
| | |
|---|---|
| Role | Specialist Support Engineer — Cloud Storage & Collaboration |
| Employer | STRATO AG (IONOS Group), Berlin |
| Experience | 18+ years (STRATO since 2008, 2nd/3rd level since 2018) |
| Scale | Managed Nextcloud ~15,000 instances · HiDrive ~150,000 users · ~200 tickets/week |
| Location | Berlin, Germany |
| Languages | German, Italian, English |
| Looking for | Roles combining cloud infrastructure, technical support / customer engineering and AI automation (Berlin) |
| Contact | info@daniele-michelin.com · +49 160 7804710 |

## Expertise
- **Cloud storage & collaboration:** Managed Nextcloud, Nextcloud Workspace, HiDrive (Legacy & Next), S3 object storage, sync & share
- **Support engineering:** 2nd/3rd-level support, root-cause analysis, incident & escalation management, bug tracking (Jira), log analysis, technical documentation, knowledge management
- **Identity:** SAML, OIDC, Microsoft 365 integrations
- **Infrastructure & automation:** Linux, Docker, Python, Bash, FastAPI, n8n
- **AI:** LLM integration, RAG pipelines, AI agents, voice agents, local models (Whisper, TTS)

## Career
- **2023 – today — AI & automation:** brings LLMs, RAG and agents into everyday work.
- **2018 – today — Specialist Support Engineer, 2nd/3rd level, STRATO AG (IONOS Group):** Nextcloud, HiDrive, S3 object storage; bug tickets and escalations.
- **2008 — STRATO (today IONOS), Customer Care:** hosting, domains, e-mail, first steps with sync & share.
- **2001 – 2008 — DHL, logistics & operations.**

## Open-source projects (GitHub: Mikweb2025-design)
- **jarvis** (JavaScript) — J.A.R.V.I.S., a personal AI assistant with 120+ tools, from calendar and research to deployment. https://github.com/Mikweb2025-design/jarvis
- **LLM-Wiki** (Python, JS) — RAG knowledge system: ask your own wikis and documents, answers with citations. https://github.com/Mikweb2025-design/LLM-Wiki
- **job-hunter** (Swift) — self-hosted job-application automation for macOS: find, score and track jobs. https://github.com/Mikweb2025-design/job-hunter
- **zimage-turbo-pipeline** (Python) — AI pipeline for image and video assets, generated locally and post-processed automatically. https://github.com/Mikweb2025-design/zimage-turbo-pipeline
- **acestudio-mac** (Swift) — native macOS front-end for local AI music production with ACE-Step. https://github.com/Mikweb2025-design/acestudio-mac
- **famiglia-os** (HTML, JS) — a family hub: calendar, tasks and organisation in one place. https://github.com/Mikweb2025-design/famiglia-os

## Writing
- Nextcloud mit SAML und OIDC: 8 Fehler, die im Support immer wieder auftauchen (German, 2026-10-17) — https://daniele-michelin.com/blog/nextcloud-saml-oidc-fehler/
- Nextcloud with SAML and OIDC: 8 errors that keep showing up in support (English) — https://daniele-michelin.com/en/blog/nextcloud-saml-oidc-errors/
- Nextcloud con SAML e OIDC: 8 errori che tornano sempre nel supporto (Italian) — https://daniele-michelin.com/it/blog/nextcloud-saml-oidc-errori/
- Blog: https://daniele-michelin.com/blog/ · https://daniele-michelin.com/en/blog/ · https://daniele-michelin.com/it/blog/

## Lab (private, work in progress)
Voice agent "Sofia" (LiveKit, local Whisper and TTS, fully self-hosted), knowledge graph, automation, generative media and multi-agent experiments.

## FAQ
**Who is Daniele Michelin?** A Specialist Support Engineer at STRATO (IONOS Group) in Berlin with 18+ years in cloud storage and collaboration, who also builds AI and automation tools.

**What does he specialise in?** Managed Nextcloud, HiDrive and S3 object storage at 2nd/3rd level, identity (SAML/OIDC), root-cause analysis and escalations; Python, Bash, Docker, n8n, LLMs and RAG.

**Is he open to new opportunities?** Yes — roles where cloud infrastructure, technical support / customer engineering and AI automation meet, based in Berlin.

**Which languages does he speak?** German, Italian and English.

**How can I contact him?** info@daniele-michelin.com, +49 160 7804710, LinkedIn (https://www.linkedin.com/in/danielemichelin) or the contact form on https://daniele-michelin.com/#kontakt.

## Kurzprofil (Deutsch)
Daniele Michelin ist Specialist Support Engineer bei STRATO (IONOS-Gruppe) in Berlin: über 18 Jahre Cloud Storage & Collaboration im 2nd/3rd-Level (Nextcloud, HiDrive, S3), dazu KI-Automatisierung mit LLMs, RAG und Agenten. Offen für neue Aufgaben an der Schnittstelle von Cloud und KI. Sprachen: Deutsch, Italienisch, Englisch.

## Profilo breve (Italiano)
Daniele Michelin è Specialist Support Engineer presso STRATO (gruppo IONOS) a Berlino: oltre 18 anni di cloud storage e collaboration a livello 2nd/3rd (Nextcloud, HiDrive, S3) e automazione con l'AI (LLM, RAG, agenti). Aperto a nuove opportunità tra cloud e AI. Lingue: tedesco, italiano, inglese.